Frequently Asked Questions
17 Frequently Asked Questions
How many rules can I create?
Unlimited! There’s no restriction on the number of surcharge rules you can create with the PRO version.
Does it work with multi-currency plugins?
Yes! The plugin is fully compatible with WOOCS, WPML Multi-Currency, and WooCommerce Multi-Currency. It automatically converts surcharges to the correct currency.
Can I set different surcharges for different user roles?
Absolutely! You can create separate rules for guests, registered customers, wholesale users, VIP members, or any custom user role.
Will surcharges appear on invoices and emails?
Yes, surcharges are automatically included in order emails, admin notifications, and PDF invoices generated by popular plugins.
Can I schedule surcharges for specific dates?
Yes! Each rule can have start and end dates, perfect for seasonal surcharges, holiday fees, or promotional periods.
Is there a refund policy?
Yes, we offer a 30-day money-back guarantee. If you’re not satisfied for any reason, contact us for a full refund.
Does it work with subscription plugins?
Yes, the plugin works with WooCommerce Subscriptions and similar plugins. You can create separate rules for first orders vs renewals.
Can I import rules from another site?
Yes! Use the Import/Export feature to move rules between staging and production, or across multiple sites.
What payment methods can I target?
Any WooCommerce payment gateway including PayPal, Stripe, credit cards, bank transfer, Cash on Delivery, and third-party gateways.
Is it HPOS (High-Performance Order Storage) compatible?
Yes, the plugin is fully compatible with WooCommerce’s HPOS feature for improved performance.
Can I white-label the plugin?
Yes, the Agency plan includes white-label options allowing you to remove our branding.
Do you provide support?
Yes! PRO license holders get priority email support with responses within 24-48 hours (weekdays).