Troubleshooting

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April 6, 2026

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21. Troubleshooting

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Common Issues

IssueSolution **Custom form URL returns 404**Flush cache (`bin/magento cache:flush`). Verify the URL key is set in Registration Settings and the module is enabled. **reCAPTCHA not showing**Verify Site Key and Secret Key are correct in configuration. Check browser console for JavaScript errors. **AI Generator returns error**Verify the API key for the selected provider is correct. Check `var/log/system.log` for detailed error messages. **Customer status not saving from inline grid**Run `bin/magento setup:di:compile` and `bin/magento cache:flush`. **Emails not being sent**Verify email templates are not set to “Disable” in Pending Registration > Events configuration. Check SMTP configuration. Verify the email identity (sender) is properly configured in **Stores > Configuration > General > Store Email Addresses**. **Fields not showing on account edit**Ensure the customer’s `eweb_form_key` matches an existing form configuration. **Region dropdown not working**The module includes plugins to resolve `region_id`. Run `bin/magento setup:di:compile` after installation.

Log Files

Check the following log files for debugging:

var/log/system.log – General system errors
var/log/exception.log – Exception traces